Shipping policy

Thank you for shopping with us at Maple&Moth! Below you’ll find our shipping information to ensure a smooth experience for your orders.

Order Processing Times:

All orders placed before 2pm (Monday - Friday) will be dispatched on the same day at no extra cost. For orders placed after 2pm or on a weekend, all items will be processed on the next working day.

Shipping Methods:

  • We offer standard shipping which is typically 2-4 days via Evri.

  • Once your order has shipped, you will receive an email with tracking information to monitor your delivery.

Shipping Time:

  • Domestic Shipping (UK):

    • Standard Shipping: 2-4 business days.

Shipping Costs:

  • Free Shipping: We offer free standard shipping on orders over £30

  • For orders under the free shipping threshold, shipping fees are calculated at checkout based on your location and the weight of your order.

 NO International Shipping:

Due to supplier restrictions we are unable to ship outside of the UK.

Order Tracking:

  • Once your order ships, we’ll send you an email with tracking information so you can monitor your package's progress. You can track your order through the carrier’s website.

Shipping Delays:

  • While we do our best to ensure timely delivery, shipping delays can occasionally occur due to unforeseen circumstances like high demand, customs delays, or weather conditions.

  • We are not responsible for delays caused by the shipping carrier, but please contact us if you have any concerns, and we’ll assist you in tracking your package.

Lost or Damaged Packages:

  • If your package is lost or damaged in transit, please contact us immediately at mapleandmth@outlook.com, and we will work with the carrier to resolve the issue.

  • In some cases, we may offer a replacement or refund for lost or damaged items, depending on the situation.

Returns Due to Shipping Issues:

  • If an item arrives damaged or is lost in transit, we will work with you to process a replacement or refund once the issue is confirmed.

  • Please see our Return & Refund Policy for more details on how to handle returns.